You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay for the return shipping.
Roav’s products are warrantied to be free from material and workmanship defects for 12 months from the date of purchase. Within this period, Roav will provide a replacement and cover any return shipping costs for products that fail in normal use.
Please Note: Any provided shipping labels must be used within 20 days from the date they’re issued by Roav Support.
1. Will the replacement product be the same as the defective product?
Roav will replace a defective product with a brand new product within our 12-month warranty.
2. What isn’t covered by the warranty?
products purchased from an unauthorized reseller;
products outside of their warranty period (unless otherwise stated);
products provided free of charge;
cosmetic damage, such as scratches, nicks and dents caused by improper use;
damage caused by accident, abuse, misuse, water, flood, fire, acts of nature, or external causes;
damage caused by service performed by anyone who is not an authorized service provider of Roav;
damage to a product that has been modified or altered without the written permission of Roav;
damage caused by connecting to power and/or data cables that are not supplied by Roav.
In addition, Roav reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.
3. When does the warranty begin?
It begins the day you place your order.
4. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
If you believe the item is defective and under warranty, please contact us at firstname.lastname@example.org, or call toll-free: 1-800-988-7973. Our friendly service representatives are always just a phone call or an email away.
Technical Support and Service representatives are available Monday through Friday, 9am -5pm (PT).
5. What is a valid proof of purchase?
An Amazon order number or eBay username for a purchase made through AnkerDirect.
A dated sales receipt from an authorized Roav Reseller that shows a description of the product along with its price.
6. What if I don’t have any proof of purchase?
If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized “Roav Reseller,” you may contact the reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or to claim the warranty on your behalf.
7. Will the warranty be renewed if my product is replaced?
The original warranty remains in effect and will be counted from the date of your original purchase. It won’t be renewed after a replacement has been provided.
8. If I take my Roav DashCam abroad, can I still claim the warranty?
Yes. If the item is taken out the purchasing country, we will still take care of all quality-related issues. However, international shipping costs must be covered by the customer.
Phone: 1-800-988-7973, Mon-Fri 9am-5pm (PT)
Website Live Chat: Mon-Fri 5pm-9pm (PT)